Customers and Products
Home Alarm’s business models can be divided into B2B and B2C, i.e. we cover homes and all sorts of business establishments such as shop lots, offices, factories etc. We provide the same impeccable services whether it is a B2B or B2C project, regardless of the project cost. A surveillance security expert, Home Alarm has various types of surveillance protection products to fit every case, because we know that different environments demand different security solutions. Our flagship hi-tech products comprise ‘CCTV’, ‘Alarm’, ‘Auto-gate’ which includes Card Access, Smart Home, Automatic Door, Intercom, Barrier Gate, 24-hour CMS, as well as safety Box etc.
Home Alarm is a one-stop surveillance security expert and the leading service provider in protection control arena, providing comprehensive services that include site inspection, solution programming, product mix and all the way to system installation.
Products and Technology
Never compromising on its brand name, Home Alarm is very stringent in product selection. We only import products from Korea, Taiwan and Japan because the surveillance security products from these 3 countries are internationally accredited, hi-tech, stable and exhibit exceptional quality.
Take CCTV for example. Presently Korean CCTV is giving 1 million to 3 million pixel HD. In addition, we also supply IP CCTV, i.e. IP Camera + Webcam device = Camera with Webcam (IP CCTV), a contraption that can link to the internet directly via IP transmission signals.
Home Alarm has a plenitude of hi-tech security products to cater to different security needs in different environments. Our auto-gates are pure German technology.
Before bringing in any type of hi-tech security product, Home Alarm will subject it to the most stringent tests so as to ensure product stability. We will only recommend top quality products to our customers to ensure their complete access to adequate protection in terms of both product material and technology.
In order to be more competitive, Home Alarm has come up with, through OEM, our own brand of quality CCTV, alarm and auto-gate, a feat rarely shared by other surveillance security enterprises in Malaysia. We brand our own CCTV and alarms under Axeco, and our auto-gates, Brodor, with proper trademark registration (TM). With our own brands, besides being more competitive in pricing, we are able to control product quality to ensure that our customers are buying value-for-money security products.
Home Alarm has the most efficient and sophisticated service process. Take CCTV for example. We supply different CCTV to our customers in accordance with their requirements, and with due consideration on image sharpness, position of installation, daytime and night time illumination etc. Our service process is as shown below:
- Different environments demand different requirements, so we start s needs to ensure that the security system accords practical protection.
- The next stage involves actual site inspection by the Home Alarm expert. He will assess the environment and security goals. As a surveillance security expert, we will pro-actively provide the customer with professional solutions.
- Once the solutions have been finalised, we will draft a professional proposal to let the customer have a preliminary concept on the entire security plan.
- Once the project has been confirmed, each case will be handled by a security expert who serves as a liaison between the customer and the technician to ensure that the security project is completed on time.
We have set this service process based on our years of experience, an impeccable service rarely matched by the competition.
The surveillance security industry is one that requires a lot of after-sales service. A lot of consumers complain that after installation, they cannot get good follow-up service, which is a serious common problem in the surveillance security industry!
Surveillance security products are no ordinary products. When there is a dysfunction, there is no signal. For example, when an alarm is out of order, the defect is usually discovered after a burglary. Hence highly reliable after-sales service is needed to safeguard against any potential Home Alarm undertakes to meet all your after-sales requirements. With 20 years of professional backing and stable development as well as the establishment of a professional after-sales service team, we can provide regular after-sales service, making Home Alarm the security service provider of choice with this unique advantage.